Monitoring answers questions such as whether the service can be reached, how fast it responds, what the model calls cost and whether the AI does what it should. Alerts go off when something deviates, so that the fault can be fixed before users notice.
In an AI solution, everything the agents do is also logged. That makes it possible to follow up the value and explain why a decision turned out the way it did. Logging and monitoring are part of our Scale service.
